Refund policy
PeekaPip Return & Refund Policy
Last updated: October 22, 2026
We hope you love your PeekaPip. If something isn't right, our team is here to help.
Returns
You may request a return within 14 days of receiving your order.
To start a return, email peekapipshop@gmail.com with your order number and the item you'd like to return. We'll reply with the return instructions and the correct return address.
Once you've notified us of your return, please send the item back within 14 days.
Items should be returned in their original condition, with the accessories included with your order and the original packaging where reasonably possible.
You're welcome to inspect your PeekaPip after delivery. If an item has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
Return Shipping
For a standard change-of-mind return, the cost of sending the item back is the customer's responsibility.
If your order arrived damaged, faulty or incorrect, we'll take care of the appropriate return or replacement costs.
Please contact us before sending anything back.
Damaged in Transit
If your PeekaPip arrives damaged or broken during delivery, we want to resolve it quickly.
Email peekapipshop@gmail.com with:
- your order number
- a clear photo showing the damage
Once we've received the photo and confirmed the issue, we will arrange a brand-new replacement immediately at no additional cost to you.
You will not be charged for the replacement or its delivery.
This replacement promise is provided in addition to, and does not limit, any statutory consumer rights you may have.
Faulty or Incorrect Orders
If your PeekaPip is faulty, missing components, or you received the wrong color or product, contact us at peekapipshop@gmail.com.
Please include your order number and a short description of the issue. Where helpful, we may ask for a photo or short video so we can resolve the problem quickly.
We'll provide the appropriate solution in accordance with your consumer rights.
Refunds
Once your return has been received and checked, we'll let you know when your refund has been processed.
Refunds are normally issued to the original payment method.
We may wait until the returned item has arrived, or until you provide evidence that it has been sent back, before issuing the refund.
After a refund is processed, your bank or payment provider may need a few additional business days for it to appear in your account.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
Order Cancellations
Need to cancel your order? Contact us as soon as possible at support@peekapip.com.
If your order hasn't entered fulfillment yet, we'll do our best to cancel it.
Once an order has been prepared or dispatched, we may no longer be able to stop the shipment. You can still use your applicable return rights after receiving the order.
Exchanges
If you'd prefer another available color or variant, contact us and we'll let you know whether an exchange can be arranged.
Need Help?
For returns, refunds or order issues, contact:
Please include your order number so we can help you faster.
PeekaPip
peekapip.com
Nothing in this policy limits the consumer rights available to you under applicable law.